You Click on forgot password found on the Login Screen on our mobile app and an instruction will be sent on how to reset your password after you send the email registered with your account.
You can sign up by downloading our mobile app and follow the instructions after installing it.
You Click on forgot password found on the Login Screen on our mobile app and an instruction will be sent on how to reset your password after you send the email registered with your account.
You will be required to send an email to our support and request your account be deleted.
No. A refund is only applicable to failed transactions.
You can fund your wallet by using any of these Three (3) Methods:
1. Webpay.
2. Bank Deposit.
3. Online Transfer.
On the Jibiyality mobile app, click on the Menu icon then click the "Recharge".
Once the recharge page is open, click on "Webpay".
Enter the amount you want to recharge and click the Recharge button.
The app will request for your card details and OTP.
Once your payment has been made, your account will be credited.
(A 1.4% fee is included as service charge)
Visit our Jibiyality partner bank.
Fill in the deposit slip.
Include your registered phone number or email address.
Make payment to:
Name: Jibiyality Marketing and Communications.
Account No.: 2108185526
Bank: U.B.A.
Please note the minimum deposit is N 1,000.
Go to online banking.
Follow online transfer instructions.
Include your registered phone number or email address.
Make payment to:
Name: Jibiyality Marketing and Communications.
Account No.: 2108185526
Bank: U.B.A.
Wait for a transaction confirmation message. Keep transaction details for future reference.
Please note the minimum deposit is N 1,000.
No. You can only transfer funds to another Jibiyality wallet.
You need your email address and password to access your account.
Your account details are never made public, only an app that you're logged in have access to your account details.
You can view your previously made transactions on the Transaction page in the Jibiyality mobile app.